Answers about offers, free shipping, inspection, carrier locks, and how and when you get paid.
Offers follow live wholesale prices for your exact model, storage, carrier, and condition, updated every day. The price you see is the price we pay, as long as your phone matches what you told us.
Your price is locked for 7 days from when you accept it. Ship your phone within that window and the price won't change, even if market prices drop.
Your offer expires after 7 days. If your phone arrives later, we'll re-check it against that day's price and email you before doing anything. You can accept the new price or have it shipped back free.
Some models and conditions don't have an instant price yet. Send us the details and we'll email you a personal offer, usually within one business day.
No. Getting an offer is free and you're never obligated to sell. Shipping is free, and there are no fees taken out of your payment.
iPhone 12 and newer (including iPhone Duo), Samsung Galaxy S24 and newer, Galaxy Z Fold and Z Flip 6 and newer, Google Pixel 9 and newer, iPads from 2021 on (iPad Pro, Air 5, mini 6, iPad 10 and newer), and Apple Watch Series 8, Ultra, and SE (2nd gen) and newer. MacBook is coming soon.
We buy carrier locked phones at a slightly lower price than unlocked ones. Phones that are blacklisted, reported lost or stolen, or still owe a balance can't be paid at the full offer.
Yes. Cracked screens, dead batteries, and phones that won't turn on all have a price. Pick the condition that matches and you'll see your offer.
After you accept your offer, we email you a prepaid shipping label. Print it, pack your phone securely, and drop the box at the carrier.
Back up your data, sign out of iCloud (Find My) or your Google or Samsung account, and erase the phone. Remove your SIM card. We wipe every device again when it arrives.
Any small sturdy box works. Wrap the phone in bubble wrap or paper so it can't move around. You don't need to send the charger, case, or original box.
Every label is tracked. Keep your drop-off receipt until we confirm your phone has arrived.
We'll email you a revised offer with photos and the reason. You can accept it, or we'll ship your phone back free of charge.
We inspect most phones within one business day of delivery and email you as soon as it's done.
We can't pay for a phone that's still linked to iCloud, Google, or Samsung. We'll email you the steps to remove it remotely, then finish your order.
Choose Zelle, PayPal, or Apple Cash at checkout. Local sales can also be paid in cash at the meetup.
We send Zelle, PayPal, and Apple Cash payments the same day your phone passes inspection.
Yes, if you're in the Bay Area. Request a local offer and we'll text you a price and a time to meet at a public spot near you.
Bring the phone, signed out of your accounts, and a valid photo ID. We check the phone on the spot and pay you right there.
Every device is fully erased when it arrives, even if you already wiped it. We never look through or keep anything stored on your phone.
No. We only use your details to buy your device and pay you. See our privacy policy for the details.